“**New business concepts are always, always the product of lucky foresight.**That's right - the essential insight doesn't come out of any dirigiste planning process; it comes form some cocktail of happenstance, desire, curiosity, ambition and need. But at the end of the day, there has to be a degree of foresight -- a sense of where new riches lie. So radical innovation is always one part fortuity and one part clearheaded vision.[first-line bold by author][2002] p.23”

“... all too often, a successful new business model becomes the business model for companies not creative enough to invent their own.[2002] p.46”

“Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.**(emphasis by author)[2002] p.25f”

“If customer ignorance is a profit centre for you, you're in trouble.”

“Inner Awareness is often gained in incremental steps at first. The distraction of the perceived physical world dictates this. However, once one realizes this process, a new skill in “awareness recognition” emerges… and like riding a bike for the first time, one peddles faster, gaining confidence in their new skill, a skill that will take them much farther than any distraction previously experienced”

“I had never liked bullying of any sort, especially when an individual acquires his courage by becoming part of a faceless mob. I always say if you need fake courage, get it out of a bottle like I do.”

“Everything's a wheel, turning and turning, never stopping. The frogs is part of it, and the bugs, and the fish, and the wood thrush, too. And people. But never the same ones. Always coming in new, always growing and changing, and always moving on. That's the way it's supposed to be. That's the way it is.”