“Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.**(emphasis by author)[2002] p.25f”

“... all too often, a successful new business model becomes the business model for companies not creative enough to invent their own.[2002] p.46”

“**New business concepts are always, always the product of lucky foresight.**That's right - the essential insight doesn't come out of any dirigiste planning process; it comes form some cocktail of happenstance, desire, curiosity, ambition and need. But at the end of the day, there has to be a degree of foresight -- a sense of where new riches lie. So radical innovation is always one part fortuity and one part clearheaded vision.[first-line bold by author][2002] p.23”

“If customer ignorance is a profit centre for you, you're in trouble.”

“If we cant laugh at ourselves, do we have the right to laugh at others?”

“Games give you a chance to excel, and if you're playing in good company you don't even mind if you lose because you had the enjoyment of the company during the course of the game.”

“What is emotional intimacy? It is that depp sense of being connected to one another. It is feeling loved, respected and appreciated, while at the same time seeking to reciprocate. To feel loved is to have the sense that the other person genuinely cares about your well-being. Respect has to do with feeling that your potential spouse has positive regard for your personhood, intellect, abilities and personality. Appreciation is that inner sense that your partner values your contribution to the relationship.”