“I’ve learnt that you’ve got to be really non-apologetic... You’ve got to say, ‘Hi, I’m here, can I have a cup of tea? And one of those biscuits?’ If you say that, it’s fine. If you go in and say, ‘Excuse me, I’m a transvestite, I’ll be in the corner, I won’t be a problem, I’ll face away,’ everyone will go, ‘Oh-oh, problem case in the corner.’ So don’t apologise.”