“My mother is a big fan of precision, and tries her best to maintain it. Unfortunately, her own incompetence gets in the way. Dinner is served, except when a can won't open. That's the way she is: fine unless something goes wrong and that minor obstacle becomes a huge wall she can't scale. She becomes helpless whenever things don't go smoothly, or exactly as she imagined them.”

“She is a woman who needs someone to take care of her, but it isn't going to be me.”

“You have your whole life ahead of you," my mother told me, "don't spend all your time in the past." It's good advice, I know it is, but the past has its own ideas. It can follow you around with a life of its own, casting a long shadow.”

“Arrow let the slow pulse of the vibrating strings flood into her. She felt the lament raise a lump in her throat, fought back tears. She inhaled sharp and fast. Her eyes watered, and the notes ascended the scale. The men on the hills, the men in the city, herself, none of them had the right to do the things they'd done. It had never happened. It could not have happened. But she knew these notes. They had become a part of her. They told her that everything had happened exactly as she knew it had, and that nothing could be done about it. No grief or rage or noble act could undo it. But it could all have been stopped. It was possible. The men on the hills didn't have to be murderers. Then men in the city didn't have to lower themselves to fight their attackers. She didn't have to be filled with hatred. The music demanded that she remember this, that she know to a certainity that the world still held the capacity for goodness. The notes were proof of that. ”

“It's funny how strangers can pass in front of you every day and all you see is a flat shadow, a vague outline, not noticing any of the details. They move in a gray crowd, always looking the same and acting the same, simple caricatures of who they really are, but once you get to know them, you notice the specific, tiniest things, you pay attention to the intricacies of their personalities, their habits and particular ways of walking and talking, the subtle changes in their appearance and dress.”

“The men on the hills told her that she hated them, and they did everything they could to make it true. She did not fight very hard. It was an easy thing to do. She wonders whether it would have been possible to behave any differently. She hopes it is. She hopes that, somewhere in the city, there are people who are resisting the temptation to turn these men into devils, to say that all men are like them, to oppose their very existence the way they always said the people of Sarajevo did.”

“That's the point of it, to have those connections, as painful as they are, as much worry as they might cause; they give back in strength and comfort and joy, believe it or not, and the more connections you make, the happier you are, the more point there is to getting up and getting through the day.”