“It is easier for most of us to affirm positive behavior than to deal with negative behavior in a positive way.”
“Look for the positive qualities in your client's negative behavior.”
“Fussing over children who cry only encourages them. That's positive reinforcement for negative behavior.”
“Scepticism is never certain of itself, being less a firm intellectual position than a pose to justify bad behavior.”
“You got to accentuate the positive, eliminate the negative, and latch on to the affirmative. Don't mess with Mr. In Between.”
“...mediocre people find their way into positions of authority...because when it comes to even the most important positions, our selection decisions are a good deal less rational than we think.”