“Running a service-oriented business means you have to accept whoever comes through the door. No matter who comes in, unless they're really awful, you have to greet them with a friendly smile on your face.”

“And you really will have to make it through that violent, metaphysical, symbolic storm. No matter how metaphysical or symbolic it might be, make no mistake about it: it will cut through flesh like a thousand razor blades. People will bleed there, and you will bleed too. Hot, red blood. You'll catch that blood in your hands, your own blood and the blood of others. And once the storm is over you won't remember how you made it through, how you managed to survive. You won't even be sure, in fact, whether the storm is really over. But one thing is certain. When you come out of the storm you won't be the same person who walked in. That's what this storm's all about.”

“Even when I ran my bar I followed the same policy. A lot of customers came to the bar. If one in ten enjoyed the place and said he'd come again, that was enough. If one out of ten was a repeat customer, then the business would survive. To put it another way, it didn't matter if nine out of ten didn't like my bar. This realization lifted a weight off my shoulders. Still, I had to make sure that the one person who did like the place really liked it. In order to make sure he did, I had to make my philosophy and stance clear-cut, and patiently maintain that stance no matter what. This is what I learned through running a business.”

“Have books ‘happened’ to you? Unless your answer to that question is ‘yes,’ I’m unsure how to talk to you”

“Curiosity can bring guts out of hiding at times, maybe even get them going. But curiosity usually evaporates. Gust have to go for the long haul. Curiosity's like a fun friend you can't really trust. It turns you on and then it leaves you to make it on your own - with whatever guts you can muster”

“And once the storm is over, you won’t remember how you made it through, how you managed to survive. You won’t even be sure, whether the storm is really over. But one thing is certain. When you come out of the storm, you won’t be the same person who walked in. That’s what this storm’s all about.”

“Maybe the world was like a revolving door, it occurred to him as his consciousness was fading away. And which section you ended up in was just a matter of where your foot happened to fall...And there was no logical continuity from one section to another. And it was because of this lack of logical continuity that choices really didn't mean very much.”