“listen, i appreciate the story. i get that he's a goody guy. but these audits are random. it's not personal. see, that's where you're wrong, the man said. everything you do in life is personal. ”

“You're - psychotic. There's something wrong with you.""I know," Benteley agreed. "I'm a sick man. And the more I see, the sicker I get. I'm so sick I think everybody else is sick and I'm the only healthy person. That's pretty bad off, isn't it?”

“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”

“I kept thinking of an old Robert Mitchum cowboy movie where he goes back to see the farmhouse where he was born and finds the house falling apart and an old man living in it by himself. "Lonely place," Robert Mitchum says. The old man says, "Nothing wrong with a lonely place as long as it's private. That's why I never married. Marriage is lonely, but it ain't private." That was always my most intense fear about getting married: When everything sucked and I was by myself, I thought, Well, at least I don't have another miserable person to worry about. I figured if you gave up your private place and it still turns out to be lonely, you're just screwed. ”

“Tom, don't let anybody kid you. It's all personal, every bit of business. Every piece of shit every man has to eat every day of his life is personal. They call it business. OK. But it's personal as hell. You know where I learned that from? The Don. My old man. The Godfather. If a bolt of lightning hit a friend of his the old man would take it personal. He took my going into the Marines personal. That's what makes him great. The Great Don. He takes everything personal Like God. He knows every feather that falls from the tail of a sparrow or however the hell it goes? Right? And you know something? Accidents don't happen to people who take accidents as a personal insult.”

“See as much as you can see, I guess. Rachel Carson said most of us go through life "unseeing." I do that some days...I think it's easier to see when you're a kid. We're not in a hurry to get anywhere and we don't have those long to-do lists you guys have.”