“She's no-one special. England's full of wounded people. Quietly choking. Shrieking softly so the neighbours won't hear. You must have seen them. You've probably passed them. You've certainly stepped on them. Too many people have had enough. It's nothing new.”
“Most people, probably, are in doubt about certain matters ascribed to their past. They may have seen them, may have said them, done them, or they may only have dreamed or imagined they did so.”
“You haven't hurt people—you've given them an opportunity. They just have to be brave enough to take it.”
“It's a terrible thing to have to wake four people, all older than yourself and all very tired, for the purpose of telling them something they probably won't believe and making them do something they certainly won't like.”
“Until you've seen them, you have no conception of their courage.”
“Try to turn as many soft, aspirational goals as possible into success criteria, and make them specific enough that you can actually tell whether or not you've met them.”