“If you are in difficulties with a book, try the element of surprise: attack it at an hour when it isn't expecting it.”

“Surprising what you can dig out of books if you read long enough, isn't it?”

“If you work closely with your users, sharing their expectations and communicating what you're doing, then there will be few surprises when the project gets delivered. This is a BAD THING. Try to surprise your users. Not scare them, mind you, but /delight/ them.”

“the people you love can surprise you every day... maybe who we are isn't so much about what we do, but rather what we're capable of when we least expect it.”

“You should never be surprised when someone treats you with respect, you should expect it.”

“Nobody expects the Spanish Inquisition! Our chief weapon is surprise... surprise and fear... fear and surprise... Our two weapons are fear and surprise... and ruthless efficiency.... Our three weapons are fear, and surprise, and ruthless efficiency... and an almost fanatical devotion to the Pope... Our four... no... Amongst our weapons... Amongst our weaponry... are such elements as fear, surprise... I'll come in again.”