“Unfortunately, in many cases, the rule book goes way too far - it tries to tell people how to be instead of explaining what we're trying to do.. We need recipes, not rules.”

“Do it because it's right, not because it's right for your resume.”

“Think like a person of action; act like a person of thought.”

“At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to put out the fires, trying to solve any number of small problems, that we often lose sight of what it is we're really here to do.”

“There is a word that comes to my mind when I think about our company and our people. That word is 'love.' I love Starbucks because everything we've tried to do is steeped in humanity.Respect and dignity.Passion and laughter.Compassion, community, and responsibility.Authenticity.These are Starbucks' touchstones, the source of our pride.Valuing personal connections at a time when so many people sit alone in front of screens; aspiring to build human relationships in an age when so many issues polarize so many; and acting ethically, even if it costs more, when corners are routinely cut--these are honorable pursuits, at the core of what we set out to be.”

“Advertising is the price companies pay for being unoriginal.”

“barbus - à moitié nus. Imparfait sans futur.Passé décomposés.”