“The problem is, most folks these days don't have enough faith to see the magic that's all around them. These days, normal means confused, fallen, lost.”

“The day you are not solving problems or are not up to your butt in problems is probably a day you are no longer leading. If your desk is clean and no one is bringing you problems, you should be very worried. It means that people don't think you can solve them or don't want to hear about them. Or, far worse, it means they don't think you care.”

“This is the normal way with birthdays, see? Amazingly enough, they arrive on the same day, every year.”

“Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.”

“The breathless idyl of their engagement gave way, first, to the intense romance of the more passionate relationship. The breathless idyl left them, fled on to other lovers; they looked around one day it and it was gone, how, they scarcely knew. Had either of them lost the other in the days of the idyl, the love lost would have been ever to the loser that dim desire without fulfillment which stands back of all life. But magic must hurry on, and the lovers remain...”

“The day the soldiers stop bringing you their problems is the day you stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.”