“The final relationship that cannot be ignored is with disrupters:They are individuals who cause trouble for sport - inciting oppositionto management for a variety of reasons, most of them petty.Usually these people have good performance - that's their cover - and sothey are endured or appeased.A company that manages people well takes disrupters head-on.First they give them very tough evaluations, naming their bad behaviourand demanding it change.Usually it won't. Disrupters are a personality type.If that's the case, get them out of the way of people trying to do theirjobs.They're poison.”

“Books are good company, in sad times and happy times, for books are people-- people who have managed to stay alive by hiding between the covers of a book.”

“There are people who carry decency and optimism around with them, who seem to cleanse every atmosphere they settle in, and you can't tell such people things, it is too disruptive.”

“What managers want most from companies they stop themselves from getting.What companies want most from managers they stop them from giving.”

“Even though you try to put people under control, it is impossible. You cannot do it. The best way to control people is to encourage them to be mischievous. Then they will be in control in a wider sense. To give your sheep or cow a large spacious meadow is the way to control him. So it is with people: first let them do what they want, and watch them. This is the best policy. To ignore them is not good. That is the worst policy. The second worst is trying to control them. The best one is to watch them, just to watch them, without trying to control them.”

“She might, in fact, go crazy, as has happened to a lot of people who break rules. Not the people who play at rebellion but really only solidify their already dominant positions in society...but those who take some larger action that disrupts the social order. Who try to push through the doors that are usually closed to them. They do sometimes go crazy, these people, because the world is telling them not to want the things they want. It can seem saner to give up--but then one goes insane from giving up.”