“It is the service we are not obliged to give that people value most.”

“My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.”

“I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.”

“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”

“Courteous treatment will make a customer a walking advertisement.”

“Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.”

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”