“My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.”

“The greatest teacher I know is the job itself.”

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

“It is the service we are not obliged to give that people value most.”

“I had to pick myself up and get on with it, do it all over again, only even better this time.”

“I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.”

“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”