“Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.”

“It is always the start that requires the greatest effort.”

“I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.”

“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”

“Courteous treatment will make a customer a walking advertisement.”

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”

“My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.”