“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”

“Do not primarily train men to work. Train them to serve willingly and intelligently.”

“I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.”

“Courteous treatment will make a customer a walking advertisement.”

“Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.”

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”

“My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.”