“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

“Courteous treatment will make a customer a walking advertisement.”

“My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.”

“I had to pick myself up and get on with it, do it all over again, only even better this time.”

“No serious-minded man should have time for the mediocre in any phase of his living.”

“I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.”

“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”