“what makes and ordinary person heroic is when they give up the thing they want most”

“What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)”

“Love doesn't mean doing extraordinary or heroic things. It means knowing how to do ordinary things with tenderness.”

“Never give up what you want most for what you want today.”

“The mere possibility of getting what we want fills the soul of the ordinary person with guilt. We look around at all those who have failed to get what they want and feel that we do not deserve to get what we want either. We forget about all the obstacles we overcame, all the suffering we endured, all the things we had to give up in order to get this far...”

“Give a truly good person power, and they’re still a good person. Give a bad person power, and they’re still a bad person. The question is always about the person in between. The one that isn’t evil, or good, but just ordinary. You don’t always know what an ordinary person is like on the inside.”