“I’m in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”

“There are customers we serve, and customers we service.-Captain Andreyasn”

“Since the dawn of time customer service has sucked.”

“The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign.”

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”