“Love is patient and love is kind. Damn! Why’d it have to be the two qualities I wasn’t born with?”

“Love is patient, love is kind.”

“I have the worst kind of history—a non history. I wasn’t born poor, oppressed, rich, famous, or any other such extreme. I was born in the middle, and I desperately want to hide it.”

“Systems awareness and systems design are important for health professionals, but they are not enough. They are enabling mechanisms only. It is the ethical dimensions of individuals that are essential to a system’s success. Ultimately, the secret of quality is love. You have to love your patient, you have to love your profession, you have to love your God. If you have love, you can then work backward to monitor and improve the system.”

“I love America and I hate it. I'm torn between the two. I have two conflicting visions of America. One is a kind of dream landscape and the other is a kind of black comedy.”

“I know two kinds of Christians, those that love and those that love to be right.”