“If you're solving someone else's problem, you're constantly stabbing in the dark. When you solve your own problem, the light comes on.”

“It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.”

“If you're opening a hot dog stand, you could worry about the condiments, the cart, the name, the decoration. But the first thing you should worry aout is the hot dog. The hot dogs are the epicenter. Everything else is secondary.”

“To do great work, you need to feel that you're making a difference. That you're putting a meaningful dent in the universe. That you are part of something important.”

“It's better to have people be happy using someone else's product than disgruntled using yours.”

“Don't sit around and wait for someone else to make the change you want to see. And don't think it takes a huge team to make that difference either.”

“If you constantly fret about timing things perfectly, they'll never happen.”