“I can't believe I just heard the last words I'll ever hear from Hannah Baker."I'm sorry." Once again, those were the words. And now, anytime someone says I'm sorry, I'm going to think of her.”

“I’m sorry.” Once again, those were the words. And now, anytime someone says I’m sorry, I’m going to think of her.”

“True repentance isn't just saying, "I'm sorry". It's. saying "I'm sorry, I'll never, ever do that again because my relationship with you means more to me than anything".”

“...there was no shorthand for "I'm sorry." You were obliged to speak those two words.”

“Not "I'm sorry,Ericka," or "I suck," or "I lost all the feeling in my fingers and couldn't dial a telephone." Nothing!I can't believe what I'm hearing.In fact, I can't believe what I'm not hearing.”

“When I am introduced as someone from New Orleans, people sometimes say: "I'm so sorry."New Orleans. I'm so sorry.That's not the way it was before,not the way it's supposed to be. When people find out you're from New Orleans, they're supposed to tell you about how they got drunk there once, or fell in love there, or first heard the music there that changed their lives. At worst people would say: "I've always wanted to go there."But now, it's just: "I'm sorry."Man, that kills me. That just kills me.”