“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

“We are stubborn on vision. We are flexible on details….”

“E-mail has some magical ability to turn off the politeness gene in a human being.”

“People who are right most of the time are people who change their minds often.”

“I wanted a woman who could get me out of a Third World prison. Life's too short to hang out with people who aren't resourceful.”

“Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.”