“If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.”

“We are stubborn on vision. We are flexible on details….”

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”

“I wanted a woman who could get me out of a Third World prison. Life's too short to hang out with people who aren't resourceful.”

“Your margin is my opportunity”

“Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.”