“The great thing about fact-based decisions is that they overrule the hierarchy.”

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

“E-mail has some magical ability to turn off the politeness gene in a human being.”

“I wanted a woman who could get me out of a Third World prison. Life's too short to hang out with people who aren't resourceful.”

“Your margin is my opportunity”

“People who are right most of the time are people who change their minds often.”