“Sometimes we focus so much on what we don't have that we fail to see, appreciate, and use what we do have!”

“You can't do everything but you can do something!”

“We can't always do what we think we have to do. So when there's nothing else you can do, you wait... No matter what... pressure... you might feel.”

“There is never a traffic jam created from people going the extra mile”

“That is the power of a good story. It can encourage you, it can make you laugh, it can bring you joy. It will make you think, it will tap innto your hidden emotions, and it can make you cry. The power of a story can also bring about healing, give you peace, and change your life!" (p.15)”

“We still have your watch. You can have it back tonight. All you need to do is sneak up after dinner, set the tower, and flee the country. Agreed?”

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”