“Bookshop Customer: 'Who wrote the bible?'Customer's friend: 'Jesus.”
“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
“Customer conversion is dependent on the right customer conversation”
“There are customers we serve, and customers we service.-Captain Andreyasn”
“Don't find customers for your products, find products for your customers.”
“Businesses fail either because they leave their customers or because their customer leave them !”