“How much better might human communication be if words were as precious as diamonds? If each of us were allotted only 100 words per day?”

“It is said that kids have no use for the word 'then'. It is said that only 'now' and 'this minute' count with kids. It is said that kids believe time began the day they were born. How sad if this were true. It would mean kids believe they live on a tiny, isolated island in time. It would mean that when they look back, they fail to see the fascinating human adventure that led up to that day when they were born. It would mean that when they look back, they see...nothing.”

“I'm Sorry are two of the most powerful words in our language, especially when they are not flipped blithely over the shoulder but spoken from the heart. They help restore order, balance, harmony. They reduce pain. They heal broken friendship. If they were medecine, they'd be called a miracle.”

“When was the last time you used the words 'teach me'? Maybe not since you started first grade? Here's an irony about school: The daily grind of tests, homework, and pressures sometimes blunts rather than stimulates a thirst for knowledge.”

“One of the best things about life is friends. We all agree on that. And yet our shyness with strangers often prevents friendship from ever gaining a foothold. If only we would realize that the other person is probably just as shy as we are and is simply waiting—and hoping—for us to make the first move.”

“Who doesn't love a compliment? But every compliment comes with a warning: Beware—Do Not Overuse. Go ahead, sniff your compliment. Take a little sip. But don't chew, don't swallow. If you do, you risk abandoning the good work that inspired the compliment in the first place. If that happens, maybe it was the compliment and not the job well done that you were aiming for all along.”

“No one's hurt is too small, no worry too removed, no blessing so elusive that it cannot be seen by the eyes in the back of the human heart.”