“Grief turns out to be a place none of us know until we reach it. We anticipate (we know) that someone close to us could die, but we do not look beyond the few days or weeks that immediately follow such an imagined death. We misconstrue the nature of even those few days or weeks. We might expect if the death is sudden to feel shock. We do not expect this shock to be obliterative, dislocating to both body and mind. We might expect that we will be prostrate, inconsolable, crazy with loss. We do not expect to be literally crazy, cool customers who believe their husband is about to return and need his shoes.”

“In a nutshell, we are shocked by cybercrime, but also expect to be shocked by it because we expect it to be there, but - confusingly - we appear to be shocked if we are not shocked (if we don't find it)!”

“Whenever we feel lost, or insane, or afraid, all we have to do is ask for His help. The help might not come in the form we expected, or even thought we desired, but it will come, and we will recognize it by how we feel. In spite of everything, we will feel at peace.”

“When we pick up the newspaper at breakfast, we expect - we even demand - that it brings us momentous events since the night before...We expect our two-week vacations to be romantic, exotic, cheap, and effortless..We expect anything and everything. We expect the contradictory and the impossible. We expect compact cars which are spacious; luxurious cars which are economical. We expect to be rich and charitable, powerful and merciful, active and reflective, kind and competitive. We expect to be inspired by mediocre appeals for excellence, to be made literate by illiterate appeals for literacy...to go to 'a church of our choice' and yet feel its guiding power over us, to revere God and to be God. Never have people been more the masters of their environment. Yet never has a people felt more deceived and disappointed. For never has a people expected so much more than the world could offer.”

“Today we know more about Jupiter than the guy who lives next door to us. We can predict where an election will go, we can turn a gene on or off, and we can even send a robot to Mars, but we are lost if asked to explain or predict the phenomena we might expect to know the most about, the actions of our fellow humans.”

“For many of us, the hospital was as much a refuge as it was a prison. Though we were cut off from the world and all the trouble we enjoyed stirring up out there, we were also cut off from the demands and expectations that had driven us crazy. What could be expected of us now that we were stowed away in a loony bin?”