“Listen to your customers, not your competitors.”

“An idea isn't worth that much. It's the execution of the idea that has value. If you can't convince one other person that this is something to devote your life to, then it's not worth it.”

“Usability, fundamentally, is a matter of bringing a bit of human rights into the world of computer-human interaction. It's a way to let our ideals shine through in our software, no matter how mundane the software is. You may think that you're stuck in a boring, drab IT department making mind-numbing inventory software that only five lonely people will ever use. But you have daily opportunities to show respect for humanity even with the most mundane software.”

“If you can’t understand the spec for a new technology, don’t worry: nobody else will understand it either, and the technology won’t be that important.”

“Somebody needs what you have to give. It may not be your money; it may be your time. It may be your listening ear. It may be your arms to encourage. It may be your smile to uplift. Who knows? Maybe just like that little baby, putting your arm around somebody and letting him or her know that you care can help begin to heal that person’s heart. Maybe you can give a rescuing hug.”

“If you’ll dare to take your mind off your troubles, get your mind off your own needs and, instead, seek to be a blessing to other people, God will do more for you than you could even ask or think.”

“You have to learn to follow your heart. You can’t let other people pressure you into being something that you’re not. If you want God’s favor in your life, you must be the person He made you to be, not the person your boss wants you to be, not even the person your parents or your husband wants you to be. You can’t let outside expectations keep you from following your own heart.”