“Humble people know their limitations: they know what they know, and they know what they do not know; they know what they can do or be, and they know what they cannot do or be”

“A manager will take six months to get to know his staff, but they will take only six days to get to know him”

“There is the authority of position and the authority of knowledge - 'Authority flows from the one who knows.' But sharing in hardship confers upon a leader something quite rare - moral authority.”

“People know what they do; frequently they know why they do what they do; but what they don't know is what what they do does.”

“People know what they do; they frequently know why they do what they do; but what they don’t know is what what they do does.”

“What men do matters more than what they know.”

“What people want, mainly, is to be told by some plausible authority that what they are already doing is right. I don't know know of a quicker way to become unpopular than to disagree.”