“People have to be patient when they're talking to a nervous person.”

“I mean, what do people talk about when they're married?" "Their kids, I guess." "Maybe that's all they have in common.”

“When most of us talk to our dogs, we tend to forget that they're not people.”

“People will listen to you only when they know you're dying, otherwise they're just waiting for their turn to talk.”

“Fear is a weakness. It makes a person lose her nerve and her cool. It makes people jumpy and organizations nervous, and when that happens, there is always a chance to take advantage.”

“What? 'Borderline patients play games'? That what you said? Ernest, you'll never be a real therapist if you think like that. That's exactly what I meant earlier when I talked about the dangers of diagnosis. There are borderlines and there are borderlines. Labels do violence to people. You can't treat the label; you have to treat the person behind the label. (17)”