“Grandfather informs me that is not possible.”

“It's okay," he informs me. "Your grandfather is teaching me how to play poker." If I know Grandad, that means what he'll really be teaching Sam is how to cheat.”

“For the employee, the goal is to have full access to necessary information and as much independent decision-making ability as possible. For the entrepreneur, the goal is to grant as much information and independent decision-making ability to employees or contractors as possible.”

“My grandfather had given me Mr. Darwin's book to read. He had given me the possibility of a different kind of life. but none of it mattered. Instead there was The Science of Housewifery for me. I was blind; I was pathetic. The century was about to change, but my own little life would not change with it.”

“It [the trip] captured five very long hours. If you want to know why, it is because Grandfather is Grandfather first and a driver second. He made us lost often and became on his nerves. I had to translate his anger into useful information for the hero. "Fuck," Grandfather said. I said, "He says that if you look at the statues, you can see that some no longer endure. Those are where Communist statues used to be." "Fucking fuck, fuck!" Grandfather shouted. "Oh," I said, "he wants you to know that that building, that building, and that building are all important." "Why?" the hero inquired. "Fuck!" Grandfather said. "He cannot remember," I said.”

“Designers can learn from library science. In trying to deliver information, what are the cognitive frameworks or resistances to absorbing information? We're always trying to make information delivery as painless and seamless as possible. Even to the point that the person has no conscious perception of how the information is delivered. - Micki Breitenstein via way of Kim Baer's book, Information Design Workbook”