“But they bear the burden of being unpopular as proof of their importance - and these eminences turn the suspicion that less elevated customers are careful to disguise as courtesy into naked contempt and disdain. All the people one doesn't need right now are - for the person who will need them in a year's time - no more than air which he breathes but doesn't need to see.”

“Above all there's a lack of personal discipline, manners, decorum, natural discretion. If everyone causes their own individual catastrophes, how can there fail to be more general catastrophes? After all, the passengers on a bus or streetcar make up a community of a kind. But they don't see it that way, not even in a moment of danger. As they see it they are bound always to be the other's enemy: for political, social, all sorts of reasons. Where so much hate has been bottled up, it is vented on inanimate things, and provokes the celebrated perversity of inanimate things. Sending experts into other countries won't help much, so long as each individual refuses to work out his own personal traffic plan. There is a wisdom in the accident of language by which there is a single word, "traffic," for movement in the streets, and for people's dealings with one another.”

“It is more important for you to be safe than right, for the time being. Understand? (...) But please, when you see an opportunity...ruin them”

“Although the noise of the chattering clientele is much more significant than the topics of their chatter, it does finally constitute that type of social and indistinct expression that we refer to as rhubarb. The very particular volume in which people tell each other their news seems to generate all by itself that acoustic chiaroscuro, a sounding murk, in which every communication seems to lose its edges, truth projects the shadow of a lie, and a statement seems to resemble its opposite.”

“The escalator seems to me to typify this: It leads us up, by climbing on our behalf. Yes, it doesn't even climb, it flies. Each step carries its shopper aloft, as though afraid he might change his mind. It takes us up to merchandise we might not have bothered to climb an ordinary flight of steps for.”

“Therefore, the very large department store should not be viewed as a sinful undertaking, as, for example, the Tower of Babel. It is, rather, proof of the inability of the human race of today to be extravagant. It even builds skyscrapers: and the consequence this time isn't a great flood, but just a shop...”

“That was how things were back then. Anything that grew took its time growing, and anything that perished took a long time to be forgotten. But everything that had once existed left its traces, and people lived on memories just as they now live on the ability to forget quickly and emphatically.”