“I content myself with the fact that the general system of our trade is a system of selfishness, is not dictated by the high sentiments of human nature much less by the sentiments of love and heroism but is a system of distrust not of giving, but of taking advantage.”

“We suffered failures of imagination just like everyone else, our daring was wanting, and our daily contentment too nearly adequate for us to give it up.”

“We hated not knowing something. We hated not knowing who was going to walk Spanish down the hall. How would our bills get paid? And where would we find new work? We knew the power of the credit card companies and the collection agencies and the consequences of bankruptcy. Those institutions were without appeal. They put your name into a system, and from that point forward, vital parts of the American dream were foreclosed upon. A backyard swimming pool. A long weekend in Vegas. A low-end BMW. These were not Jeffersonian ideals, perhaps, on par with life and liberty, but at this advanced stage, with the West won and the Cold War over, they, too, seemed among our inalienable rights.”

“We thanked each other. It was customary after every exchange. Our thanks were never disingenuous or ironic. We said thanks for getting this done so quickly, thanks for putting in so much effort. We had a meeting and when a meeting was over, we said thank you to the meeting makers for having made the meeting. Very rarely did we say anything negative or derogatory about meetings. We all knew there was a good deal of pointlessness to nearly all the meetings and in fact one meeting out of every three or four was nearly perfectly without gain or purpose but many meetings revealed the one thing that was necessary and so we attended them and afterward we thanked each other.”

“We had visceral, rich memories of dull, interminable hours. Then a day would pass in perfect harmony with our projects, our family members, and our coworkers, and we couldn’t believe we were getting paid for this.”

“I think we’re losing sight of what our ultimate goal is here,” said Genevieve. But we feared that if she was washed out, people would look right past the flyer.”

“Using a wide variety of media, we could demonstrate for our fellow Americans their anxieties, desires, insufficiencies, and frustrations--and how to assuage them all. We informed you in six seconds that you needed something you didn't know you lacked. We made you want anything that anyone willing to pay us wanted you to want. We were hired guns of the human soul. We pulled the strings on the people across the land and by god they got to their feet and they danced for us.”