“When encountering emotional vampires, see what you can learn. It's your choice. You can simply feel tortured, resentful, impotent. Or, as I try to do, ask yourself, "How can this interaction help me grow?”

“The secret of success is to try always to improve yourself no matter where you are or what your position. Learn all you can. Don't see how little you can do, but how much you can do.”

“...and when somebody comes up to me with big hair and gobs of makeup on and says, 'Can I help you,' it's all I can do not to scream, 'Bitch, you can't even help yourself.”

“The single most important thing [you can do] is to shift [your] internal stance from "I understand" to "Help me understand." Everything else follows from that. . . . Remind yourself that if you think you already understand how someone feels or what they are trying to say, it is a delusion. Remember a time when you were sure you were right and then discovered one little fact that changed everything. There is always more to learn.”

“How can they ask why I feel so angry? Do you see my problem if I never explain it?But then there's you asking me how long. Say something, it's taken me so long.”

“If you can develop this ability to see what you look at, to understand its meaning, to readjust your knowledge to this new information, you can continue to learn and to grow as long as you live and you’ll have a wonderful time doing it.”