“...the waiters carried themselves with a quiet joy, as if their entire mission in life was to make their customers feel comfortable and well tended.”

“Gratitude is a mark of a noble soul and a refined character. We like to be around those who are grateful. They tend to brighten all around them. They make others feel better about themselves. They tend to be more humble, more joyful, more likable.”

“Make your customers comfortable and they will give you their lives.”

“Humans are designed to seek comfort and order, and so if they have comfort and order, they tend to plant themselves, even if their comfort isn't all that comfortable. And even if they secretly want for something better.”

“If what a person wants is his life, he tends to be quiet about wanting anything else. Once the life begins to seem secure, one feels the freedom to complain.”

“The greatest joys in life are found not only in what we do and feel, but also in our quiet hopes and labors for others.”