“People are often dismissive of librarians and libraries - as if the words are synonymous with boredom or timidity. But isn't that where the best stories are kept? Hidden away on the library bookshelves, lost and forgotten, waiting, waiting, until someone like me comes along, and wants to borrow them?”

“Librarians lend people books from the library. The best librarians are children's book librarians.”

“When I get nervous, I go to the library and hang around. The libraries are filled with people who are nervous. You can blend in with them there. You're bound to see someone more nervous than you are in a library. Sometimes the librarians themselves are more nervous than you are. I'll probably be a librarian for that reason. Then if I'm nervous on the job, it won't show. I'll just stamp books and look things up for people and run back and forth to the staff room sneaking smokes until I get hold of myself. A library is a great place to hid.”

“She sounds like someone who spends a lot of time in libraries, which are the best sorts of people.”

“The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.”

“[D]on't ever apologise to an author for buying something in paperback, or taking it out from a library (that's what they're there for. Use your library). Don't apologise to this author for buying books second hand, or getting them from bookcrossing or borrowing a friend's copy. What's important to me is that people read the books and enjoy them, and that, at some point in there, the book was bought by someone. And that people who like things, tell other people. The most important thing is that people read...”