“You cannot talk to people successfully if they think you are not interested in what they have to say or you have no respect for them. ”

“Not many people are interested in what somebody else is thinking, or what they have to say. The best you can hope for is they'll listen to you just so you'll have to listen to them.”

“That's how you know you really trust someone, I think; when you don't have to talk all the time to make sure they still like you or prove that you have interesting stuff to say.”

“You have had many successes, and you have earned the right to be respected.”

“Want to have a short phone call with someone? Call them at 11:55 a.m., right before lunch. They'll talk fast. You may think you are interesting, but you are not more interesting than lunch.”

“You cannot say 'no' to the people you love, not often. That's the secret. And then when you do, it has to sound like a 'yes'. Or you have to make them say 'no.' You have to take time and trouble.”