“He’s speaking in the tone of voice that everyone uses when they’re about to break you apart.”

“He’s speaking in the tone of voice that everyone uses when they’re about to break you apart. Gentle—kind, even—like they can make the news sound better just by speaking in a lullaby voice.”

“You see, the thing about working with pirates is that they know what they are doing. They already know more than you do because they are sailing and raiding. They are the experts in your organization, and you need to get them on your side, not turn them against you. Here is how to deal with a pirate ship model in ten simple steps: 1. Respect the pirates. (They know how to execute.) 2. Invite the pirates to the table. Recognize their wins. 3. Ask the pirates to report on what they see and hear. 4. Ask the pirates to report on their wins and losses. 5. Ask the pirates how you can help them win more....”

“The next step in the process is to measure the impact that these increases in reach have on your number of new transacting customers. The secret to a company’s reach strategy lies in the program’s ability not only to acquire fans, followers, subscribers and connections, but to convert them through its use of social media into transacting customers.”

“The violence of power is unacceptable only when we see it in action.”

“[in 1979] You must have - besides intuition and sensitivity - a cutting edge that allows you to reach what you need. Also, you have to know life - bastards included - and it takes a bit of one to know one, don't you think?”

“Vaughn is talking about the heat, and his voice is so excited that it breaks into whispers at times. He loves his madness the way a bird loves the sky.”