“It is not always the job of people shouting outside impressive buildings to solve problems. It is often the job of the people inside, who have paper, pens, desks, and an impressive view.”

“Historically, a story about people inside impressive buildings ignoring or even taunting people standing outside shouting at them turns out to be a story with an unhappy ending.”

“Librarians are the coolest people out there doing the hardest job out there on the frontlines. And every time I get to encounter or work with librarians, I'm always impressed by their sheer awesomeness.”

“I am simply impressed by the unexpected insights which shower down on me when my job is to imagine, as contrasted with the woodenly familiar ideas which clutter my desk when my job is to tell the truth.”

“Mom always says you can solve most problems at the library, and there's a lady there who's my friend. We could ask her about helping Bernice. She has to answer people's questions. It's her job.”

“A cat is the only domestic animal I know who toilet trains itself and does a damned impressive job of it.”