“Before you fling you hatred and you mouth try to think about what it feels like to be them.”

“Hatred is self-punishment. Do you think they're feeling bad because you hate them?”

“What I mean is this: you meet someone, you think about them. You're already changing because of the way you think about them. You meet them again, you think about them some more, you're changing again. And on it goes. You are changing right now. Before my eyes.”

“Leadership isn't about power for the sake of power - not true leadership. Instead it deals with modeling behavior you want others to have, and with responsibility for being certain the people you lead are treated equitably, and with respect. Not an easy task. You can't make other people feel anything, or think anything; you can only try to teach them what you want them to feel and think and why you think they should act accordingly.”

“He wanted to go on for hours. He wanted someone to listen to him and to understand that speech wasn't just about communicating ideas or opinions. Sometimes, it was about trying to convey whole human lives. And while you knew even before you opened your mouth that you'd fail, somehow the trying was what mattered. The trying was all you had.”

“Perhaps you think too hard about what words you're going to use and how to make your mouth say them.”