“On-yez, where are you from, dear?' asked a black-slacked, frosted-haired woman whose skin was papery and melanomic with suntan. 'Originally.' She eyed Agnes's outfit as if it might be what in fact it was: a couple of blue things purchased in a department store in Cedar Rapids. Where am I from?' Agnes said it softly. 'Iowa.' She had a tendency not to speak up. Where?' the woman scowled, bewildered. Iowa,' Agnes repeated loudly. The woman in black touched Agnes's wrist and leaned in confidentially. She moved her mouth in a concerned and exaggerated way, like an exercise. 'No, dear,' she said. 'Here we say O-hi-o.”

“What she needs,' Tom said aloud 'is a husband.' Agnes said crisply, 'Well, she can't have mine.”

“The world, dear Agnes, is a strange affair.”

“Anne’s is a world very like this one, and you can move about in it with familiarity - but not freedom: it is a place of rigorous consequence, where the weak have to give way to the strong, where her governess heroine Agnes must walk as best she can in the cold shade of money and masculinity.”

“The family came in to select the arrangements they wanted. The woman whose husband had died was struggling dearly to keep her voice intact long enough to place the order. It wasn't long before she broke down. Wendy didn't say a word. She moved from behind the counter to find a chair for the woman. She eased her into it. She sat beside her and let her cry. Quiet, not speaking. She brought tissues when the moment asked for it.The woman's crying slowly came to a stop. She wiped her eyes, and she looked at Wendy. And she smiled. Just a little one. And she said, "Thank you.”

“Agnes: Aw. My caterpillar never turned into a butterfly. Edith: That's a Cheeto. Agnes: Oh. [eats it”