“Since the dawn of time customer service has sucked.”

“There are customers we serve, and customers we service.-Captain Andreyasn”

“I’m in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out.”

“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.”

“Parents: Perfecting ways to humiliate their children since the dawn of time.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”