“The problem is that it has become politically awkward to draw attention to absolutes of bad and good. In place of manners, we now have doctrines of political correctness, against which one offends at one's peril: by means of a considerable circular logic, such offences mark you as reactionary and therefore a bad person. Therefore if you say people are bad, you are bad.”

“Truly good manners are invisible: they ease the way for others, without drawing attention to themselves. It is no accident that the word "punctilious" ("attentive to formality or etiquette") comes from the same original root as punctuation.”

“There is an old German fable about porcupines who need to huddle together for warmth, but are in danger of hurting each other with their spines. When they find the optimum distance to share each other's warmth without putting each other's eyes out, their state of contrived cooperation is called good manners. Well, those old German fabulists certainly knew a thing or two. When you acknowledge other people politely, the signal goes out, "I'm here. You're there. I'm staying here. You're staying there. Aren't we both glad we sorted that out?" When people don't acknowledge each other politely, the lesson from the porcupine fable is unmistakeable. "Freeze or get stabbed, mate. It's your choice.”

“Part of one's despair, of course, is that the world cares nothing for the little shocks endured by the sensitive stickler. While we look in horror at a badly punctuated sign, the world carries on around us, blind to our plight. We are like the little boy in The Sixth Sense who can see dead people, except that we can see dead punctuation. Whisper it in petrified little-boy tones: dead punctuation is invisible to everyone else -- yet we see it all the time. No one understands us seventh-sense people. They regard us as freaks. When we point out illiterate mistakes we are often aggressively instructed to "get a life" by people who, interestingly, display no evidence of having lives themselves. Naturally we become timid about making our insights known, in such inhospitable conditions. Being burned as a witch is not safely enough off the agenda.”

“Many aspects of our screen-bound lives are bad for our social skills simply because we get accustomed to controlling the information that comes in, managing our relationships electronically, deleting stuff that doesn't interest us. We edit the world; we select from menus; we pick and choose; our social 'group' focuses on us and disintegrates without us. This makes it rather confusing for us when we step outdoors and discover that other people's behaviour can't be deleted with a simple one-stroke command or dragged to the trash icon.”

“A panda walks into a cafe. He orders a sandwich, eats it, then draws a gun and fires two shots in the air."Why?" asks the confused waiter, as the panda makes towards the exit. The panda produces a badly punctuated wildlife annual and tosses it over his shoulder."I'm a panda," he says, at the door. "Look it up."The waiter turns to the relevant entry and, sure enough, finds an explanation.Panda. Large black-and-white bear-like mammal, native to China. Eats, shoots and leaves.”

“Offence is so easily given. And where the 'minority' issue is involved, the rules seem to shift about: most of the time a person who is female/black/disabled/gay wants this not to be their defining characteristic; you are supposed to be blind to it. But then, on other occasions, you are supposed to observe special sensitivity, or show special respect.”