“Silence is the language of inertia.”

“We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.”

“The only consequence of their (employee) silence is that the blind (employer) lead the blind.”

“As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.”

“You cannot fix a problem that you refuse to acknowledge.”

“Humans do not have enough mental capacity to do all the things that we think we can do. As attentional load increases, attentional capacity gradually diminishes.”

“When we are tired or preoccupied - what psychologists call 'resource-depleted' - we start to economise, to conserve those resources. Higher-order thinking is more expensive. So too is doubt, scepticism, arugment. 'Resource depletion specifically disables cognitive elaboration,' wrote Harvard psychologist Daniel Gillbert...Because it takes less brain power to believe than to doublt, we are, when tired or distracted, gullible. Because we are all biased, and biases are quick and effortless, exhaustion tends to make us prefer the information we know and are comfortable with. We are too tired to do the heavier lifting of examining new or contradictory information, so we fall back on our biases the opinions and the people we already trust”