“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”

“Numbers are a lot like people. They each have a story. They interact with one another. They entertain. They inform. They deceive. They can create happiness or inflict enormous pain. You have to know how to get them to talk.”

“If you knew where your happiness came from, it gave you patience. You realized that a lot of the time, you were just waiting out a situation, and that took the pressure off; you no longer looked to every interaction to actually do something for you.”

“Sometimes customizing is necessary because of an injury or the inability to do, for a short or long period, the kind of exercise you formerly did. When you're used to customizing for fun, doing it under duress won't seem like such an imposition. Either way, experiment until you find activities that make you happy as well as healthy. Choose your exercise using the same criteria you'd apply to choosing a date--that is, attractive to you and able to hold your interest for an hour.”

“Everyone chases after happiness, not noticing that happiness is at their heels.”