“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

“How you think about your customers influences how you respond to them.”

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“Your customers are responsible for your company’s reason for existing.”

“Customers are human and humans can view situations in unexpected ways.”

“Even your most loyal customers always have a choice about where to take their business.”