“Customers are human and humans can view situations in unexpected ways.”
“...choose to deal with inhumane situations in a humane way, we can turn the world around and create positive lessons for ourselves and for others.”
“Our common humanity, viewed realistically, can be as much a source of despair as hope.”
“No matter what race we are, what ethnic background, sexual orientation, or what views we may have, we are all human. Unfortunately, not all humans see it that way.”
“Situational variables can exert powerful influences over human behavior, more so that we recognize or acknowledge.”
“Who shall enumerate the many ways in which that costly piece of fixed capital, a human being , may be employed! More of him is wanted everywhere! Hunt, then, for some situation in which your humanity may be used.”