“Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.”

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

“Notice the difference between being in control and needing control.”

“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”

“Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.”

“Even your most loyal customers always have a choice about where to take their business.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”