“Get in touch with your passion and put it to work at work.”

“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”

“Your customers are responsible for your company’s reason for existing.”

“When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.”

“Look for the positive qualities in your client's negative behavior.”

“How you think about your customers influences how you respond to them.”

“Even your most loyal customers always have a choice about where to take their business.”